Ten Steps to Building a Great Relationship with Women Consumers

Published: 28th November 2006
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What motivates a woman to buy? Top of the list is her relationship with the salesperson. It is the point of connection that will drive the sale. How comfortable will you make her feel? Are you sensitive and caring? Are you a good listener? Can she trust you?



Sound familiar? This is what matters to women in many types of relationships, including the sales relationship. Men are transaction-focused as customers, but for women, it's all about connection and trust. You're not alone if you get frustrated when it comes to relating to women customers. The biases against women are 1) she'll probably ask a million questions, 2) take up your time on tangents, 3) maybe get offended at something, and, 4) ultimately fail to buy, saying "I'll have to think about it."



Here's a simple ten-point program for connecting with woman customers:



1. Welcome her with a handshake and a smile.

2. Give her your card.

3. Create the right environment.

4. Make eye contact.

5. Let her take the lead.

6. Listen attentively.


7. Listen attentively some more.

8. Ask the right questions.

9. Empower her.

10. Go for her comfort zone.





Delia Passi is president of MedeliaCommunications and former Group Publisher of Working Woman and Working Mother magazines. She is a nationally recognized speaker, sales trainer and author of the Winning Strategies for Marketing and Selling to Women, audio book series. For more information visit www.deliapassi.com .

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Source: http://deliapassi.articlealley.com/ten-steps-to-building-a-great-relationship-with-women-consumers-108675.html


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